Privacy Policy

Dear Valued Customer, Solar World Electric Technology Limited has created this privacy policy (“policy”) to describe how our company (“we”, “us” and “our”) may collect, use, keep, process and safeguard your information on our database when you use our website to interact with us or make use of our products and services. This Privacy Policy is designed to help you better understand and obtain information about our privacy practices and to help you understand your privacy choices.

Effective 10th May, 2024

1. Information We Collect

We collect personal information that you provide to us directly when you:

  • Use our website
  • Contact us via email, phone, or other communication channels
  • Sign up for our services through the website
  • Participate in surveys or promotional activities
  • Interact with us on our social media platforms

The types of personal information we may collect includes, but are not limited to:

  • Full Name: Where you take any of our online surveys or fill a form on our website, we may collect your full name, phone number, email address, date of birth and house address(for installation purposes) etc.
  • Phone Conversations: When you interact with any of our customer service representatives across all our branches in Nigeria, we will collect the number in which you used to make the call and may also collect your full name and contact address. Please note that we record all calls made to Solar World Electric Technology Limited for training and quality assurance purpose and will not disclose to a third party unless required to do so by law or for any of the reasons stated in “Clause 3”
  • Payment information: When you make payments online via the website, bank transfer or in person at any of our branches nationwide, we will collect your account information which includes but is not limited to your full name, account number and bank. This is to ensure we have the right information when we are validating the payment and issuing a receipt after purchase of our products or in cases where a refund is initiated.
  • Customer Reviews: Where you give us a review about our product and services to post on our website and social media handles, we may collect and publish an image or audio or video recording of you with your name, location and details about your experience with Solar World Electric Technology Limited.
  • Employment Opportunities: If you apply for employment with Solar World Electric Technology Limited, we may collect information such as your contact information, employment and education history, including information in a resume or CV, references or other information included in a voluntary background check and information about you contained in any related communications, including a cover letter.
  • Cookies:are strings of information that a site caches or stores on your computer. We may collect such information from your computer using a “cookie”and use it to, among other things, identify repeat visitors, determine the journey users take on our Products, and evaluate the effectiveness of our marketing campaigns. Cookies also allow us to present information to you in a more effective manner by allowing us to understand which of our products or services may be most likely to appeal to you and present them to you automatically. You can choose to turn off cookies through your browser settings if you are not comfortable with us having such information.
  • Social Media: When you interact with us on any of our social media handles ,we may collect your user name, real name and any other information you choose to provide such as posts, replies, comments etc that are left on our inbox, post or feed. Because there are posts of our products that are made public, we recommend that you do not post private contents on our public posts on social media if you do not want it shared publicly with third parties. Please note that YOU ARE LIABLE FOR ANY LOSS OF PRIVACY OR HARM RESULTING FROM YOUR VOLUNTARY DISCLOSURE OF YOUR PRIVATE CONTENT ON OUR PUBLIC POSTS.

2. How We Use Your Information

We may use the personal information we collect for the following purposes:

  • Providing and improving our services.
  • Internal record keeping.
  • Communicating with you via emails about our products, new products,  services, and promotions.
  • Processing payments made on the websites.
  • Customizing and personalizing your experience with us.
  • Conducting market research and analysis to improve our business operations.
  • Complying with legal obligations.

3. Information Sharing

We may share your personal information with third parties in the only in the following circumstances:

  • With service providers and business partners who assist us in providing our services.
  • With government authorities or law enforcement agencies if required by law or to protect our legal rights.
  • In connection with a merger, acquisition, or sale of assets.

Please Note that we do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Store your Data

Solar World Electric Technology Limited stores your data on servers that are heavily secured to protect your data privacy and also avoid breach on our servers. These servers may be within Nigeria or outside the country where Solar World or its franchises conducts business. By using our Products or Services, or otherwise providing information to us, you understand that information from or about you or your use of our products and services may be transferred to and/or stored in countries outside of your country of residence.

– Security

  • We take reasonable precautions and implement appropriate security measures, internal policies, and procedures to protect against the loss, misuse, and alteration of the information under our control. However, neither people nor security systems are foolproof. Therefore, while we use reasonable efforts to protect your information, we cannot guarantee its absolute security. Any unauthorized access to or use of our Products or information collected and maintained by our communications team should be immediately brought to our attention by sending us an email at contactsolarworldetl@gmail.com or calling any of our customer support lines: 09063315492, 08160347088(ABUJA), 09063315492, 09037933268 (PORT HARCOURT, LAGOS, OWERRI

 

Rights You have over Your Data

You may exercise on your behalf or on behalf of another for whom you are authorized the following personal data rights, subject to certain exemptions and limitations:

  • The right to confirm whether we are in procession of your Personal Data.
  • The right to correct inaccuracies in your Personal Data.
  • The right to delete your Personal Data.
  • The right to obtain a copy of your Personal Data in a portable and readily-usable format
  • The right to opt-out of the processing of your Personal Data for the purpose of targeted marketing, sale of your information, or consumer profiling for lawful purposes, where applicable.
  • Solar World Electric Technology Limited follows all Nigerian laws that regulate Data Privacy, the collection, storage and sharing of such information on servers.

5. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any changes by posting the revised Privacy Policy on our website with an updated effective date. We encourage you to review this Privacy Policy periodically for any updates.

6. Contact Us

If you have any questions or concerns about this Privacy Policy, or you wish to opt out of all our mails or delete your data from our servers,  please contact us at 09063315492, 08160347088(ABUJA), 09063315492, 09037933268 (PORT HARCOURT, LAGOS, OWERRI) or email us at contactsolarwolrdetl@gmail.com

Reduce Your Electricity Bill
Switch to Solar Today!

Due to Economic realities, the company reserves the right to vary prices of products and services to reflect market realities per time

© 2024 — Copyright

Scroll to Top