Returns & Refunds Policy
Thank you for choosing Solar World Electric Technology Limited At Solar World Electric Technology Limited, we strive to provide our customers with top-quality Solar and Inverter products as well as providing exceptional service. However, we understand that there may be instances where you need to return a product or request a refund.
Please Read Our Refunds And Returns Policy Carefully To Understand Your Options And Our Procedures
1.Interpretation and Definitions
1.1 Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
1.2 Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Solar World Electric Technology Limited.
“Products” refers to the items offered for sale or the Services rendered.
“Orders” means a request by You to purchase Products from Us.
“Service” refers to delivery and installations of products done by the company
“Website” refers to www.solarworldelectric.com
“Office” refers to all branches of Solar World Electric Technology Limited nationwide
“You” means the individual Purchasing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
2. Returns
2.1 “Eligibility”
We accept returns within Fourteen (14) days from the date of purchase. To be eligible for a return, the following conditions must be met:
- The item must be in the same condition as you received it.
- The Products must be in the original packaging
- It must be without physical dent, cracks or scratches.
- Proof of purchase is required. The following Products cannot be returned:
a.The supply of Products made to your specifications or clearly personalized.
b. The supply of Products which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
c.The supply of Products which are not suitable for return due to Customer error or negligence. We reserve the right to refuse returns of any products that does not meet the above Return conditions.
At the point of payment after the customer has received the invoice, the customer has the responsibility of communicating the height of the building or structure where installation is to be made and in the circumstances where Scaffold is required for accessibility, the customer bears the cost of rental.
Where a customer is unable to make available certain items or logistics required for the purpose of installation, the company will not be liable nor will this qualify for grounds of returns, refunds or the cancellation of contract.
Customers will bear 100% of any loss incurred after employing the services of an External Technician for maintenance, repairs or addition of load to the systems already installed by our Technical Staff
All deliveries of products are made on a firm sale basis and cannot be returned to us for change of mind, or indecisiveness on products purchased after payment and/or delivery. The company reserves the exclusive right to consider return requests initiated solely on these grounds. Such return requests will be subject to the company’s discretion.
We reserve the right to refuse returns of any products that does not meet the above Return conditions.
3. Returning Products
3.1 “ Process”
To initiate a return, please contact our customer service team at 09063315492, 08160347088(ABUJA), 09063315492, 09037933268 (PORT HARCOURT, LAGOS, OWERRI) or email us at contactsolarwolrdetl@gmail.com Our team will guide you through the return process and provide you with the necessary information for the return.
3.2 “Shipping”
Customers are responsible for shipping the item back to us at any of our branches nationwide. We recommend using a reliable shipping service or personal delivery to ensure the safe return of the product. Shipping costs for returns are non-refundable. We cannot be held responsible for Products damaged or lost in return shipment. Please send the Products to the following addresses:
i. The Ground Floor, Primus Mall, 1st Avenue, Gwarimpa, Abuja
ii. R & B Galleria, Sani Abacha Road, GRA Phase 3, Port Harcourt
3.3 “Inspection and Refund”
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined above. Upon approval, we will process your refund within Twenty-one (21) business days. The refund will be issued to the original method of payment (the account in which the customer made the payment to the company).
3.4. “Qualification for Refund”
Refunds are only applicable within the first six (6) months from the purchase date. To qualify for a full refund, the product must be in their original condition and packaging without any visible scratches, dents or cracks
3.5. “Refund Amount”
I. Immediately after Installation: Where a customer requests for a refund a few days after purchase and installation, the customer will only be eligible for a 90% refund of the purchase price provided it is in line with the criteria listed out in “Clause 2.1”
ii.After One Month:Where a customer requests for a refund 30 days after purchase and full installation has been done, the customer will be eligible for an 90% refund of the purchase price. This means that the refund will be done less 10% depreciation.
iii.After Three Months:Where a customer requests for a refund after the first month but within three months after purchase and installation has been done, the customer will be eligible for a 80% refund of the purchase price. This means that the refund will be done less 20% depreciation
iv. After Six Months:Where a customer requests for a refund after the first three months but within six months after purchase and installation has been done, the customer will be eligible for a 70% refund of the purchase price. This means that the refund will be done less 30% depreciation
3.6 “Replacement”
Depending on the nature of the Complaint or request, we may offer a product in replacement instead of a refund. This will be determined on a case-by-case basis. Any request for refunds, returns or replacement exceeding six (6) months from the purchase date will not be honored or considered as it will be assumed that the product has been put to use substantially.
3.7”Exceptions”
Please note that certain items may not be eligible for return or refund, including but not limited to:
- Products destroyed by customer error and/or negligence
- Defects resulting from usage
- Damages caused by external factors such as under charging or over charging of batteries
- Items destroyed by Force Majure which includes and is not limited to Natural disasters, strong winds, heavy rainfall, acts of war or terrorism, riot, government action, demolitions etc
- Customer is unable to provide original receipt issued by the company upon purchase.
Please Note that Installation and Logistics fees on all products are non-refundable.
4. Contact Us
If you have any questions or concerns regarding our Refunds and Returns Policy, please feel free to contact us at 09063315492, 08160347088(ABUJA), 09063315492, 09037933268 (PORT HARCOURT, LAGOS, OWERRI) or email us at contactsolarwolrdetl@gmail.com. Our customer service team is available to assist you during regular business hours.
5. Policy Updates
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Please check our website periodically for any changes.